Terms & Conditions

The access and use of this website, including the offered products and services, are subject to the following conditions.

When using the site, the client agrees to its conditions of use, which may suffer alterations over time. It is recommended to visit this page regularly to stay up to date regarding any alterations that may possibly come to pass.

Website access is allowed on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibility if, for whatever reason, the site is unavailable for a certain period of time. In some cases, we may limit access to certain areas within the site.

RIDEZONE does not accept responsibility for any damage or loss as a consequence of the use of any information on this site.

Some of the hyperlinks on this site redirect the client to external sites that are partners of RIDEZONE. By clicking these links, the client leaves the RIDEZONE website. As we have no control over these third party websites, we cannot accept any responsibility for the material presented there.

To be able to place an order, the client will have to be at least 18 years of age, and is obliged to provide authentic information that makes it possible for the order in question to be processed successfully.

PRIVACY POLICY

RIDEZONE is responsible for and committed to ensure the security of our website and the personal data of our clients and visitors.

Our privacy policy is outlined below. Any alteration to this policy will be posted here, in this statement.

What client information is kept by RideZone?

RIDEZONE collects the client's name, telephone number, postal address, e-mail address and age, for use in marketing campaigns, prize draws and newsletters. When a purchase is made via our website, we also collect further information regarding the delivery address and payment details.

We may also gather other information about the client's personal experience on our website, in order to help us to improve our service.

What is client data used for?

Client data allows our employees to process the placed orders, to contact the client in case of any important operational changes on the website, to carry out surveys, and to obtain information for statistical purposes.

Periodically, we may also send the client information by e-mail regarding products and services, campaigns, promotions and special offers. In case the client does not wish to be contacted for these purposes, the newsletter subscription can be cancelled from the client's personal account.

RIDEZONE pledges to protect client data, which is never to be forwarded to any third parties.

Regarding the processing of the client's order, the possibility exists that client data, such as address and postal code, is passed on to third parties with the objective of fraud prevention and detection.

What are Cookies and for what are they used?

A cookie is a small data file that is sent to the client's computer and kept on its hard disk.

When an account is created on our website, a cookie is created on the client's computer that will permit automatic authentication whenever the client visits our site.

Cookies are also used so that our system can follow the client's steps during a shopping session. If the client's computer does not allow the use of cookies, it will not be possible to use this website.

Updating client information

If the client wishes to verify the data submitted to RIDEZONE, this can be done by accessing his/her personal account.

At all times, client login information is to be stored in a safe place. The client will be held responsible for all orders and activity forthcoming from his/her account.

We do not recommend saving the password in the browser, where it and other personal information can be accessed by others with access to the same computer.

SECURITY

RIDEZONE uses one of the safest online ordering systems in existence, and makes a constant effort to improve its software in order to be able to offer the highest possible security level to its clients.

We use a server certificate, also known as a digital certificate, that guarantees our identity, as well as SSL (Secure Sockets Layer) encryption of transmitted data.

INTELLECTUAL PROPERTY AND CONTENTS

All intellectual property rights to the software and content available through this website belong to RIDEZONE, and are licensed and protected by laws and global treaties. All rights are reserved to RIDEZONE and its suppliers.

The contents of this website may be stored, printed or otherwise presented for your personal use only.

Publication, manipulation, distribution, or reproduction, in any format, of any content contained in this website, is forbidden, as is its linking to any business or company.

PAYMENT METHODS

Credit Card

It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.

Is it safe to pay online using my card?

RideZone uses a state-of-the-art fraud detection and prevention mechanism. This solution allows verification of the authenticity of online payments, while ensuring our clients data integrity and security, as well as their identification.

This security feature is provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client's computer and our server, so that they cannot be intercepted. Thus, RideZone reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.

3D Secure

3D Secure is a communication protocol designed to improve online payments and to enable the authentication of the card user by the credit card issuer. When paying at an online store, a credit card validation process is activated. If the credit card is considered valid, 3D Secure protocol security systems check the client's identity, resorting in real time to the credit card issuer. The issuer validates the client's identity and informs the store system that the card being used is legitimate.

The goal is to protect credit card users, minimising the possibility of fraudulent credit card use and improving the overall transaction performance. This protocol is used by Visa, with the 'Verified by Visa' designation, and by Mastercard, with the 'SecureCode' designation.

How is the credit card payment processed?

After selecting the credit card payment option and clicking on 'Place Order', the client is directed to the RedSys payment platform where the necessary credit card data needs to be inserted, consisting of the credit card number, expiration date and security code. Finally, clicking on the button 'I validate my payment' will set the transaction in motion.

If the payment is not accepted, an error message will appear in the shopping cart window. In such an event, it is recommended to attempt the transaction again. If the problem persists however, we advise the client to contact his/her bank or credit card issuer for further information.

Once the payment is finalised, the amount will be charged from the client's credit card account. If, for any reason, it proves necessary to cancel the order, whether completely or partially, we will reimburse the corresponding amount within a maximum term of 5 working days. The transaction will show on the client's credit card extract after 2 working days, counting from the reimbursement date.

To protect our clients from potential frauds, we may ask for additional information to facilitate the payment's assessment. If such a request is made but we fail to get a reply within 3 business days, we will cancel the order and proceed to reimburse the payment.

Warning: Payments are always charged in Euros, even if prices are displayed in other currencies. Some banking entities may charge currency exchange rates. RideZone is totally alien to this fact and is not to be held responsible for it.

PayPal

We are not using right now this payment method due its high rates

Bank Transfer

In case the client prefers not to pay for the order at the time of placing, the bank transfer option is available to pay for the order later. We will only proceed with shipping once the transfer is realised and we have confirmation from our bank that the payment is available on our account.

Our bank account details are as follows:

Bank: CaixaBank

Account holder: IMPORTACIONES Y VENTAS CORECABE S.L.

Account number:2100 7224 96 0200036090

IBAN: ES27 2100 7224 96 0200036090

SWIFT: CAIXESBBXXX

Country: Spain

It is strongly recommended to provide a reference to the order number in the bank transfer comments, and to send a proof of payment to our customer support service for faster payment identification and order processing.

Any additional transfer fees charged by the bank of the client are at his/her expense.

Products are reserved for 6 days. If RideZone does not receive payment for the order during this period of time, the order will be cancelled.

SHIPPING

RIDEZONE will ship the client's order the very same day it has been placed, as long it is placed on a working day until 12 noon and one of the following payment methods is used: credit card, PayPal or Iupay

If the client chooses to pay the order by bank transfer or ATM*, we will only be able to ship it once we have got the payment confirmation from our bank, which can take up to 7 working days, depending on the country from which the transaction has been issued.

* The above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client by message. We will wait for an answer from the client for three working days. The order will not be shipped until we receive an answer to our message. If no answer is received within the indicated time period, the order will be cancelled and its payment reimbursed to the client.

DELIVERY

Once the order is shipped, the client will receive a confirmation e-mail with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.

The client may also access this tracking link by logging into his/her RideZone account and clicking on the "Orders" tab shown on the login page. By clicking on an order in the column "Orders History" on the left hand side of the screen, the client will be given all the information about that same order in the column "Order Details" on the right hand side of the screen, including the above-mentioned link.

It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.

Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.

The client may receive the order at whatever address he/she prefers (with the exception of PO Boxes). All that needs to be done is to provide us with the address where he/she will be at between 9 a.m. and 7 p.m. The chosen transport service will attempt to deliver the order at the address indicated by the client.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to RIDEZONE, leading to extra costs that will be imputable to the client. Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

 

 

DELIVERY DEADLINES

 

Once the client's order has been shipped, we guarantee a delivery deadline of 1 working day, unless the delivery address is in a remote area. In that case the delivery deadline amounts to 2 working days.

Mainland Spain and Balearic Islands

 

Once the client's order has been shipped, we guarantee a delivery deadline of 1 working day, unless the delivery address is in a remote area. In that case, the delivery deadline amounts to 2 working days.

Canary Islands

 

Transit times to the Canary Islands amount to 1 to 3 working days. All goods shipped to the Canary Islands are subject to customs inspection, and may be held at customs for as long as the local authorities believe is necessary before being released. This means that RideZone is unable to guarantee any delivery deadlines. Customs clearance of the client's order may imply having to present additional documentation and/or having to pay additional customs duty. RideZone is not to be held responsible for any of these situations.

WARNING: The delivery deadlines are guidelines and are therefore only be considered valid when there are no physical or structural impediments to delivery (e.g. incorrect delivery addresses or forces beyond our control such as strikes, missed connections and poor weather conditions, among others).

SHIPPING COSTS

Shipping costs are automatically calculated by our system, depending on the following factors:

  •         the actual or volumetric weight of the parcel (whichever the highest);
  •         the order value (at least one free shipping option will be available for orders with a value of €300 or more*);
  •         the transport service price tables, which are updated on a regular basis.

Shipping costs are automatically updated as the client adds items to the shopping cart.

* Offer valid only for Mainland Spain.

 

RETURNED ORDERS

In case a prepaid order is returned to RideZone for reasons not imputable to RideZone or the transport service, the client can either request a reimbursement or a replacement order. Prepaid orders are those paid for by Credit Card, PayPal, ATM or Bank Transfer.

If the client wishes to be reimbursed, s/he can indicate to us whether reimbursement is to take place via the payment method used at the time of purchase, or via a coupon that can be applied on a future order. In case the original payment was made via ATM or bank transfer, the client will have to provide bank account details in order to be correctly reimbursed. The shipping and return costs will be deducted from the amount to be reimbursed.

In case the client prefers a replacement order, which implies the exact same conditions as in the original order (e.g. product quantities and prices, shipping costs and offers), the client will be asked to make an additional payment of €10-25, to cover logistic and administrative expenses. This payment is to be made by bank transfer, and proof of payment must be sent either to our e-mail. We strongly advise the client to indicate the number of the returned order, as well as the name of the primary holder of the bank account from which the transfer is made, so that the payment can be more easily identified.

The details needed for bank transfer payments are the following:

Bank: CaixaBank

Account holder: IMPORTACIONES Y VENTAS CORECABE S.L.

Account number: 2100 7224 97 0200028231

IBAN: ES19 2100 7224 97 0200028231

SWIFT: CAIXESBBXXX

Country: Spain

If the reason for the unsuccessful delivery and the return of the order falls under the responsibility of the transport service, regardless of the chosen payment method, the client will have to send us a written complaint that will be subjected to analysis by the transport service. In case the delivery problem is due to an incomplete or incorrect delivery address, we request a proof of address from the client to be attached to the complaint (e.g. a gas, water or electricity bill).

The solution that RideZone will present to the client depends on the answer provided by the transport service. Therefore, in cases of complaints regarding the transport service, we can only present a solution to the client once the transport service informs us of their assessment. If the transport service accepts full responsibility for the return of the parcel, and all the products initially ordered are still available, we will suggest to the client a replacement order, without any additional costs. If the original order was paid by Credit Card, PayPal, ATM or Bank Transfer, instead of a replacement order the client can also opt for a full refund. If the transport service does not accept responsibility, we cannot accept the complaint, meaning that the refund or replacement order will be subject tothe above-mentioned terms regarding returned orders for reasons not imputable to RideZone or the transport service.

In case of second hand items, returns will be accepted for disagreement in the state of the material. The material will always be checked before the shipment and will be detailed the possible defects or damages that could have. These nonconformities must be notified within 24 hours after receiving the order by the recipient. RideZone will be responsible for the return in all cases unless a posteriori can prove that the product has been altered or used by the customer.

ORDER CANCELLATION

The client can only cancel the order directly from his/her account as long as it has not yet been paid for and is not already being processed. If these conditions are met, the client can simply access his/her account, click on "My account" and then on "My orders". In the column "Orders history", the client can then select the order to be cancelled, causing all relevant order information to appear in the column "Order details". At the bottom of this order details section (it may be necessary to scroll down), he/she can click on "Cancel order". Once the order is cancelled, the client will receive a confirmation message.

RETURNS

Should the client wish to return one or more items, he/she may do so within 14 days after receiving the order, as long as the product(s) is/are intact, sealed, complete and inside the original package. The package must not have been damaged or tampered with. The client must ensure that the returned item(s) arrive(s) at our premises within 28 days, counting from the day on which the order was delivered.

To exercise his/her right of return, the client will have to contact our Helpdesk service. He/she will need to specify the order number, the description or reference number(s) of the product(s) to be returned, and how the reimbursement is to take place (through the original payment method or via a coupon).

It is up to the client to send the item(s) by registered mail to the following address:

RideZone

C/ Orilla de la Ria 9

21459 El Rompido

Huelva

Spain

If the client lives in a EU Member State (with the exception of islands), he/she can also use our collection service instead. In this case, besides providing our contact service with the order number and the description or reference number of the product he/she wishes to return, he/she will also need to provide a collection date and address. Collections can be scheduled from Monday to Friday, from 10:00 a.m. to 6:30 p.m. However, it is not possible to schedule a specific time, only a date. If the client is absent on the agreed collection date, no new attempt will be made. Each collection has a cost depending of the box size and its weight that will be deducted from the amount to be reimbursed. Items from different orders cannot be picked up in the same collection.

In case of incomplete or damaged products, products without their original packaging and/or label, or products that present signs of use, returns will not be accepted.

Neither do we accept returns of products as underwear or swimming clothes, or offers or products that were purchased with Points.

If we do receive an item in any of the above mentioned conditions or with the transport service label placed directly on the respective package, the client will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from our premises, paying for the collection costs.

EXCHANGES

We do not exchange items shipped to Non-EU Member States, or to islands. Clients living in Non-EU Member States or on islands can nevertheless return the items they wish and receive the corresponding reimbursement. For further information, please read all details available above under "Returns".

Concerning items shipped to EU Member States, only exchanges of sizes and/or colours of clothing and shoes with the same reference number are possible. In such cases, the exchange and the delivery of the substitute item are completely free.

If the item is no longer available in our store in the desired size and/or colour, he/she will receive a reimbursement as we will not be able to realize the corresponding exchange. As this can in fact be considered a return, the collection cost, if applicable, will be deducted from the amount to be reimbursed.

If the client wishes to exchange an item of clothing or shoes for another item, with a different reference number, he/she will receive a reimbursement and will need to place a new order. As before, this will be considered a return and, if applicable, the collection costs will therefore be deducted off the amount to be reimbursed.

We do not exchange underwear or swimming clothes, nor offers or products that were purchased with Points.

If the client wishes to exchange one or more items of clothing or shoes for a different size and/or color, he/she has 14 days counting from the date on which the original item is received, to contact us. The client will have to specify the order number, the product's description or reference number, and to provide a collection date and address. The collection service is available from Monday to Friday, from 10:00 a.m. to 18:30 p.m. However, it is not possible to schedule a specific time, only a date.

If the client is not home on the agreed collection date, another attempt will not be made, and the costs of the return will then have to be covered by the client.

The client must ensure that the returned item(s) arrive(s) at our premises within 28 days, counting from the day he/she received the item.

There is a limit of one free exchange per order. The client will not be allowed to exchange an item twice. The item can still be returned, but if the client uses our collection service the corresponding costs will be deducted from the amount to be reimbursed.

We do not exchange incomplete or damaged products, products without their original packaging and/or label, or products that present signs of use. If we do receive an item in any of the above-mentioned conditions or with the transport service label placed directly on the respective package, the client will lose the right to be reimbursed and will have 10 days to have the item(s) picked up from our premises, paying for the collection costs.

 

 

 

REIMBURSEMENT METHODS

 

RIDEZONE will do everything in its power to reimburse the client as quickly as possible. RIDEZONE is however entitled to a maximum reimbursement term of 15 days, counting from the day the product arrives back at our warehouse.

If the payment was made by credit card, the reimbursement will be issued to the account associated with the credit card that was used for the original payment, and it will appear on the client's next bank statement.*

If the payment was made by PayPal, the reimbursement payment will be made to the respective Paypal account and will become available immediately.*

If the chosen payment method was ATM/bank transfer, the client will be asked for the necessary details of the account on which he/she wishes to receive the reimbursement.*

* Please note that the above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

The client may also choose to be reimbursed through a discount coupon, regardless of the original payment method used.

SHIPPING COSTS REIMBURSEMENT

In case RIDEZONE is liable for the return of the order, we will reimburse the respective shipping costs (e.g. in case of defective products or products different from the ones actually ordered).

However, if an order consisting of several products contains only one defective product, the shipping costs will not be reimbursed.

PRODUCT INFORMATION

We take all the necessary precautions to ensure that all details, descriptions and prices of all products on our website are correct. Nevertheless, we reserve the right to refuse orders based on published product information, including prices and offers.

Order rejection may also be due to other reasons, such as:

  •         a product being out of stock;
  •         inability to get payment authorisation;
  •         orders considered to be fraudulent.

All products, campaigns, promotions and offers are limited to the available stock.

If the client places the order using credit card, Iupay, PayPal or ATM/bank transfer as payment method, and it includes a product that we no longer have in stock, we will contact the client to provide the possibility for him/her to make a choice as to the next step to be taken.* The client is then offered one of the following options:

  •         replacement of the product by another product of the same value;
  •         replacement of the product by a different product with an inferior value, and a reimbursement of the difference through a coupon;
  •         replacement of the product by a different product with an inferior value, and a reimbursement of the difference via the original payment method;
  •         removal of the product from the order and a reimbursement of its value through a coupon. The remaining products will still be dispatched;
  •         removal of the product from the order and a reimbursement of its value through the original payment method. The remaining products will still be dispatched;
  •         cancellation of the order and a full reimbursement of the amount paid through a coupon;
  •         cancellation of the order and a full reimbursement of the amount paid via the original payment method.

We will do everything in our power to keep the client's order and payment information secure. Nevertheless, we cannot be held responsible for any loss the client may suffer in case a third party gains unauthorised access to any information he/she provided by accessing or ordering from our website.

RIDEZONE reserves the right to change prices at any time, without prior notice.

Payments are always charged in Euros, even though prices may be displayed in other currencies. Some banks may charge currency conversion rates. RIDEZONE has no control over this matter and therefore assumes no responsibility for it.

* Please not that the above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

The products, information, services and other content provided on and via this site, including, but not limited to, any products, information, e-mails, services and other content provided on any linked site, are solely provided for informational purposes.

Unless otherwise indicated on this site, RideZone does not endorse any specific product or service offered, advertised or sold on or via this site, including, but not limited to, any product or service offered, advertised or sold on or via any linked site. RideZone is not responsible for any product or service sold on or via this site or any claims of quality or performance made on or via this site, including those made on or via any linked site. The client is hereby advised that other sites on the internet, including, but not limited to, linked sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing others' rights or otherwise unlawful. RideZone expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services appearing on any linked site or site that links to this site.

SUGGESTIONS & COMPLAINTS

Our clients' opinion means a lot to us because it allows us to constantly improve our services. If, for whatever reason, a client is not pleased with our services, or would like to suggest improvements, it is greatly appreciated if he/she takes a few minutes of his/her time to keep us informed and send a message to our Contact service team.

We would like to point out to our clients that if the complaint is related to a specific order, they have 14 days, counting from the date on which they received the product, to contact our Contact service and report the problem.

In case the client received a defective or damaged item, or an item different from the one actually ordered, he/she will be requested to provide a video (or photos, depending on the particular case), that clearly shows the problem that is the cause for the complaint.

WARRANTY

One of the basic consumer rights is the access to services and goods corresponding to those purchased, and with warranty of proper functioning. Therefore, RIDEZONE guarantees the quality of its products for a period of 24 months starting on the day of purchase (except for perishable goods), offering its clients, whenever it proves legitimate, one of the following solutions, listed in order:

  •         Repair of the damaged item, ensuring its proper functioning and/or final quality;
  •         Exchange for an identical product;
  •         Exchange for a product with similar characteristics and purpose, after securing the client's agreement;
  •         Contract dissolution, leading to reimbursement, in case the previous options prove impossible.

To exercise his/her warranty right, the client will always be required to file a complaint regarding our services through the means set out in the terms and conditions of sale, as well as to return the malfunctioning product or the product that does not correspond to the purchased item.

Our Contact service team will analyse the respective item to check the validity of the warranty claim made by the client. Exceptions are made for all situations resulting from the following, among others:

  •         Misuse and intentional or unintentional harm by the client;
  •         Normal wear and tear of the product, provided that it corresponds to the expected levels as declared by the manufacturer;
  •         Impossibility to confirm the malfunctioning or defect described by the client;
  •         All situations identified as attempted fraud.

After we have inspected the returned product, the client will be informed about the decision regarding his or her request.

In cases where the exercise of warranty proves applicable, RIDEZONE will promote the repairing or replacement of the item, or the reimbursement of the corresponding payment, within the shortest possible time up to a maximum of 30 days, counting from the day of the written confirmation stating that the client is entitled to exercise the right of warranty.

The reimbursement of any amount will be made through the original payment method, unless a different agreement is reached with the client.

These provisions do not affect the client's statutory rights.