Terms and Conditions
Access to and use of this website, including the products and services offered herein, are subject to the following conditions:
By using this website, the customer agrees to the terms of use, which may be modified occasionally. We advise you to visit this page regularly to stay updated on any changes that may have been made.
Access to the website is permitted on a temporary basis, and we reserve the right to withdraw or change the services without prior notice. We do not accept any responsibility if, for any reason, the site is unavailable for a certain period of time. In some cases, we may limit access to certain sections of the website.
RIDEZONE does not accept any responsibility for possible damages or losses as a result of using any information contained on this website.
Some links on this website lead to external websites associated with RIDEZONE. By selecting any of these links, the customer leaves the RIDEZONE website. Since we have no control over these third-party websites, we cannot accept any responsibility for the material contained therein.
To place an order, the customer must be over 18 years old and is required to provide truthful information to allow the correct processing of their purchase.
Privacy Policy
RIDEZONE is responsible for and committed to ensuring the security of our website and the personal data of our customers and visitors.
Our privacy policy is described below. Any modifications to this policy will be published in this statement.
What customer information does RideZone store?
RIDEZONE stores the customer’s name, phone number, postal address, email address, and age for use in marketing campaigns, sweepstakes, and newsletters. When a purchase is made through our website, we also collect additional information related to the delivery address.
We may also store information about the customer’s personal experience on our website to help us improve our service.
What is customer data used for?
Customer data allows our employees to process orders, contact the customer in case of any significant operational changes on the website, conduct surveys, and obtain information for statistical purposes.
Periodically, we also send information to the customer by email regarding products and services, campaigns, promotions, and special offers. If the customer does not wish to be contacted for these purposes, they can unsubscribe from the newsletter from their personal account.
RIDEZONE is committed to protecting customer data and not sending it to third parties.
Regarding the processing of the customer’s order, there is a possibility that certain customer data, such as address and postal code, may be passed on to third parties to prevent and detect fraud.
What are cookies and what are they used for?
A cookie is a small data file that is sent to the customer’s computer and stored on their hard drive.
When an account is created on our website, a cookie is created on the customer’s computer that allows automatic authentication each time the customer visits our website.
Cookies are also used so that our system can track the customer’s steps during the shopping session. If the customer’s computer does not allow the use of cookies, it will not be possible to use this website.
Updating customer information
If the customer wishes to verify the information provided to RIDEZONE, this can be done by accessing their personal account.
At all times, the customer’s login information will be stored in a secure location. The customer will be responsible for all orders and activities originating from their account.
We do not recommend saving the password in the browser, where this and other personal information can be accessed by other people with access to the same computer.
SECURITY
RIDEZONE uses one of the most secure online shopping systems and continually strives to improve its software to offer the highest possible level of security to its customers.
We use a server certificate, also known as a digital certificate, which guarantees our identity, as well as SSL (Secure Sockets Layer) encryption for transmitted data.
INTELLECTUAL PROPERTY AND CONTENT
All intellectual property rights to the software and content available through this website belong to RIDEZONE, and are licensed and protected by global laws and treaties. All rights are reserved to RIDEZONE and its suppliers.
The content of this website may be stored, printed, or otherwise presented only for personal use.
The publishing, manipulation, distribution, or reproduction, in any medium, of any content from this website is prohibited, as is linking it to any business or company.
PAYMENT METHODS
Credit Card
Customers can pay with a credit card and enjoy the benefits of speed and flexibility that this payment method provides. All transactions made on our website are secure.
Is it safe to pay on the website with my card?
RideZone uses an innovative fraud detection and prevention mechanism. This solution verifies the authenticity of payments made online, while safeguarding the integrity and security of customer data, as well as their identification.
This level of security is possible with SSL (Secure Socket Layer) technology, which encrypts communications between the customer's computer and our server to prevent interception. As such, RideZone reserves the right to refuse payment for any transaction deemed illicit. All activities considered illegal will be immediately reported to the competent authorities.
3D Secure
3D Secure is a communication protocol developed to enhance online payment security and allow the authentication of the credit card holder by the issuing bank. When making a payment on an online store, a procedure is activated to verify if the credit card used is valid. If so, security systems associated with the 3D Secure protocol verify the customer's identity in real time with the credit card issuer. The issuer validates the customer's identity and informs the store's system that the card used is legitimate.
The goal is to protect credit card holders by reducing the likelihood of fraudulent use of their cards and improving the transaction process. This protocol is used by Visa, with the designation "Verified by Visa," and by Mastercard, with the designation "SecureCode."
How are credit card payments processed?
After selecting the credit card payment option and clicking 'Place Order,' the customer will be directed to the RedSys payment platform where they must enter the required credit card details, such as the number, expiration date, and security code. Finally, clicking the 'Validate Payment' button will initiate the transaction.
If the payment is not accepted, an error message will appear in the shopping cart window. In that case, it is recommended to attempt the operation again. If the problem persists, we recommend the customer contact their bank or credit card issuer for further information.
Once the payment is completed, the amount will be charged to the customer's credit card. If, for any reason, it is necessary to cancel the order, either partially or completely, we will refund the corresponding amount within a maximum of 5 business days. The transaction will be reflected in the customer's credit card statement after 2 business days from the refund date.
To protect our customers from possible fraud, we may request additional information to facilitate payment validation. If such a request is made and we do not receive a response within 3 business days, we will cancel the order and proceed with the refund.
Note: Payments are always made in euros, even if prices are displayed in other currencies. Some banking entities may charge currency conversion fees. RideZone is completely unrelated to this process and does not accept any responsibility for it.
PayPal
We currently do not use PayPal as a payment method due to the high fees charged to us.
Bank Transfer
If the customer prefers not to pay for the order at the time of placing it, they can choose to make the payment later via bank transfer. We will only proceed with shipping the order once we have bank confirmation that the transfer has been successfully received in our account.
Our bank details are as follows:
Bank: CaixaBank
Account Holder: IMPORTACIONES Y VENTAS CORECABE S.L.
Account Number CCC: 2100 7224 96 0200036090
IBAN: ES27 2100 7224 96 0200036090
SWIFT: CAIXESBBXXX
Country: Spain
It is highly recommended to include the order number in the bank transfer reference and to send proof of the transfer to our customer service department to facilitate payment identification and proceed with the order shipment.
Any additional fees charged by the bank will be the customer's responsibility.
Products will be reserved for 6 days. If RideZone does not receive the payment for the order within this period, the order will be canceled.
SHIPPING
RIDEZONE will proceed with shipping the customer's order on the same day it is placed, provided it is done on a business day before 12:00 PM and using one of the following payment methods: credit card, PayPal, or Iupay*.
If the customer chooses to pay for the order via bank transfer or through an ATM*, the order can only be shipped once we have payment confirmation from our bank, a process that may take up to 7 business days, depending on the country from which the transaction was issued.
* The aforementioned payment methods are not available in all countries. To find out which payment methods are available in your country, please consult the information provided earlier in the "Payment Methods" section.
If there are any issues regarding the order (confirmation of the delivery address, payment verification, out-of-stock products, etc.), we will contact the customer by email. We will wait for a response from the customer for three business days. The order will not be shipped until we receive a response to our message. If no response is received within the specified timeframe, the order will be canceled, and the payment will be refunded to the customer.
DELIVERY
Once the order is shipped, the customer will receive a confirmation email with the corresponding invoice, a tracking number, and a link to track the order on the courier's website.
The customer can also access this tracking link through their RideZone account by clicking on the "My Orders" tab displayed on the login page. By clicking on an order in the "Order History" column, the customer will find all information about that order in the right-hand column "Order Details," including the aforementioned link.
It is possible that, at the time the customer receives the shipping confirmation email with the tracking number, no results may be found when trying to track the order online. Updated tracking information on the courier's website may take up to 24 hours to be available after receiving the shipping confirmation email.
Order delivery occurs from Monday to Friday, excluding national or local holidays, to the delivery address provided by the customer at the time of placing the order.
The customer can receive the order at any address they wish (except for P.O. boxes). They simply need to provide us with the address where they will be present between 10:00 AM and 6:30 PM. The chosen courier company will attempt to deliver the order to the address provided by the customer.
WARNING: The customer cannot choose a specific delivery time, as deliveries are subject to the routes defined by the transport company on the delivery date.
Providing an incorrect or incomplete address may result in the package being returned to RIDEZONE, incurring additional costs that will be borne by the customer. Therefore, we recommend that the customer always ensures that the delivery address provided when placing the order is complete and accurate. Once the order is processed, it is no longer possible to modify either the delivery address or the billing details.
DELIVERY TIMEFRAMES
Once the order is dispatched, we guarantee a delivery timeframe of 1 business day, unless the delivery address is in a remote locality. In that case, the delivery timeframe will be 2 business days.
Mainland Spain and Balearic Islands
Once the shipment is dispatched, we guarantee a delivery timeframe of 1 business day, unless the delivery address is in a remote locality. In that case, the delivery timeframe will be 2 business days.
Canary Islands
The transit time for shipments to the Canary Islands is 1 to 3 business days. All products shipped to the Canary Islands are subject to customs inspection and may be held by customs for as long as local authorities deem necessary before being released. This means that RideZone cannot guarantee a specific delivery timeframe. The customs clearance process for the customer's order may require additional documentation and/or payment of extra customs fees. RideZone is not responsible for any of these situations.
WARNING: Delivery timeframes are indicative and therefore only considered valid when there are no physical or structural impediments to delivery (e.g., incorrect delivery addresses or force majeure events beyond our control such as strikes, lost connections, or adverse weather conditions, among others).
SHIPPING COSTS
Shipping costs are automatically calculated by our system and depend on the following factors:
- actual and volumetric weight of the order (whichever is greater);
- value of the order (at least one free delivery option will be available for orders with a value of €300 or more*);
- shipping rates of the courier companies, which are updated periodically.
Shipping costs are updated automatically as the customer adds items to the shopping cart.
* Offer valid only for mainland Spain.
RETURNED ORDERS
In the event that a prepaid order is returned to RideZone for reasons not attributable to RideZone or the transport company, the customer may request a refund or a replacement order. Prepaid orders are those paid by credit card, PayPal, ATM, or bank transfer.
If the customer prefers a refund, they must indicate whether they would like it to be processed using the same payment method used when placing the order or if they would prefer a discount voucher for a future order. If the original payment method was by ATM or bank transfer, the customer must provide bank account details to facilitate the refund. Shipping and return costs will be deducted from the refund amount.
If the customer prefers to receive a new order with the same conditions as the original order (e.g., quantities and prices, shipping costs, and offers), they will need to make an additional payment to cover the logistical and administrative costs associated with the new shipment. This payment must be made via bank transfer, and proof of payment should be sent to our email. We recommend that the customer provide the number of the returned order as well as the name of the bank account holder from which the transfer was made to help us identify the payment more quickly.
The necessary details for making a payment by bank transfer are as follows:
Bank: CaixaBank
Account Holder: IMPORTACIONES Y VENTAS CORECABE S.L.
Account Number: 2100 7224 96 0200036090
IBAN: ES27 2100 7224 96 0200036090
SWIFT: CAIXESBBXXX
Country: Spain
If the transport company is responsible for the failed delivery and return of the order, regardless of the chosen payment method, the customer must send us a written complaint which will be investigated by the transport company. If the delivery issue is due to an incomplete or incorrect address, please send us proof of the address attached to the complaint (e.g., utility bill).
The solution RideZone will offer to the customer will depend on the response provided by the transport company. Therefore, in cases of complaints related to transport services, we can only offer a solution once we have received a response from the transport company. If the transport company takes full responsibility for the return and if all originally requested items are still available, we will offer the customer a reshipment of the order at no additional cost. If the original order was paid by credit card, PayPal, ATM, or bank transfer, instead of a replacement order, the customer may also opt for a full refund. If the transport company does not assume responsibility, we will not be able to accept the complaint, meaning that the refund or replacement order will be subject to the terms indicated above for returned orders due to reasons not attributable to RideZone or the transport company.
ORDER CANCELLATION
The customer can only cancel the order directly from their account if the order has not yet been paid and is not being processed. If these conditions are met, the customer can simply access their account, click on "My Account" and then on "My Orders". In the "Order History" column, the customer can select the order they wish to cancel, and all information about it will appear in the "Order Details" column. At the bottom of this section (it may be necessary to scroll down), they can click on "Cancel Order". Once cancelled, the customer will receive a confirmation message.
RETURNS
If the customer wishes to return one or more items, they can do so within 14 days of receiving the order, provided that the product is intact, sealed, complete, and within the original packaging. The package must not have been damaged or altered. The customer must ensure that the item(s) being returned arrive at our facilities within 28 days from the date of delivery of the order.
To exercise the right of return, the customer must contact our sales service. The customer must specify the order number, description or reference number(s) of the product(s) to be returned, and how the refund will be processed (through the original payment method or via a coupon).
It is the customer's responsibility to send the item(s) by certified mail to the following address:
RideZone
C/ Miguel Redondo nº 32
21003, Huelva
Huelva
Spain
If the customer lives in an EU Member State (excluding islands), they can opt for our collection service. In this case, in addition to providing the order number and description or reference number of the product they wish to return, they must also indicate a day and place for collection when contacting our sales service. Collections can be scheduled from Monday to Friday between 10:00 AM and 6:30 PM. However, it is not possible to set a specific time for collection, only a date. If the customer is absent on the agreed date, no new collection attempt will be made. The cost of each collection will be calculated on a case-by-case basis and will be deducted from the refund amount. Items from other orders cannot be collected at the same time.
Returns of incomplete, damaged, used items, or items without the original packaging and/or labeling are not accepted.
Returns of underwear or swimwear, as well as offers or products purchased with Points, are also not accepted.
For second-hand items, returns will be accepted for discrepancies in the condition of the material. The material will always be inspected before shipping and any possible defects or damages will be detailed. Such discrepancies must be reported within 24 hours of receipt of the order by the recipient. RideZone will cover the return in all cases unless it can later demonstrate that the product has been altered or used by the customer.
If we receive an item in any of the aforementioned conditions or with the transport company's label directly attached to the returned package, the customer will lose the right to a refund and will have 10 days to collect the item(s) from our facilities, at their own expense.
EXCHANGES
We do not make exchanges for items shipped to non-EU countries or islands. However, customers residing in non-EU countries or islands can return the items they wish to and receive a refund. For more information, please refer to the details provided previously in the "Returns" section.
For items shipped to EU Member States, exchanges are not made. The customer must return the item(s) they wish from the original order and place a new order with the desired characteristics.
Exchanges for underwear or swimwear, and products purchased with Points, are not made.
If the customer is not at home on the agreed collection date, no further attempt will be made, and the cost of the collection will be at the customer’s expense.
The customer must ensure that the item(s) being returned arrive at our facilities within 28 days of receipt of the item(s).
Exchanges for incomplete or damaged products, products without the original packaging and/or label, or products showing signs of use, are not made. If we receive an item in any of the aforementioned conditions or with the transport company's label directly attached to the returned box, the customer will lose the right to a refund and will have 10 days to collect the item(s) from our facilities, at their own expense.
REFUND METHODS
RIDEZONE will make every effort to refund the customer as quickly as possible. However, RIDEZONE reserves the right to process the refund within a maximum of 15 days from the moment the product is returned to our warehouse.
If payment was made by credit card, the refund will be processed to the account associated with that card and will appear on the next statement.*
If payment was made via PayPal, the refund will be processed to the same PayPal account and will be available immediately.*
If the chosen payment method was ATM or bank transfer, we will request the customer’s bank account details where they wish to receive the refund.*
* Please note that the mentioned payment methods are not available in all countries. To find out which payment methods are available in your country, please consult the information provided previously in the "Payment Methods" section.
The customer may also choose to be refunded via a discount coupon, regardless of the payment method used for the original order.
REFUND OF SHIPPING COSTS
Out of stock of a product;
- Inability to obtain payment authorization;
- Orders considered fraudulent.
- Incorrect price
All products, campaigns, promotions, and offers are subject to stock availability.
If the customer places an order selecting credit card, PayPal, ATM, or bank transfer as the payment method and that order includes a product that is out of stock, we will contact the customer to choose the action they want us to take.* The customer will be offered one of the following options:
- Replace the product with another product of the same value;
- Replace the product with a different product of lower value and refund the difference with a discount coupon;
- Replace the product with a different product of lower value and refund the difference through the original payment method;
- Remove the product from the order and refund its value with a discount coupon. The remaining products will be shipped;
- Remove the product from the order and refund its value through the original payment method. The remaining products will be shipped;
- Cancel the order and refund the total amount with a discount coupon;
- Cancel the order and refund the total amount through the original payment method.
We will do everything within our power to maintain the highest security conditions for the information about the order and the payment method used by the customer. However, we are not responsible for any loss that the customer may suffer in the event that third parties gain unauthorized access to any information the customer may provide when accessing or placing an order on our website.
RIDEZONE reserves the right to change prices at any time without prior notice.
Payments are always made in euros, although prices may appear in other currencies. Some banks may charge currency conversion fees. RIDEZONE has no control over this practice and thus declines any responsibility for it.
* Please note that not all of the payment methods mentioned above are available in all countries. To find out which payment methods are available in your country, please check the information provided previously in the "Payment Methods" section.
The products, information, services, and other content available on or through this website, including, but not limited to, any product, information, email, service, or content provided on any linked site, are provided for informational purposes only to facilitate possible consultations with health professionals regarding treatments. The information available on this website, as well as on linked sites, including, but not limited to, information related to medical or health issues, products, and treatments, is provided only in a summarized or synthesized form. This information is not intended to substitute for the advice of the customer's physician or other health professional, or for the instructions found on product labels, packaging, and inserts. Before purchasing or using any product, information, or service available on or through this website, including, but not limited to, any product, information, or service available on any linked site, the customer should consult a health professional.
Unless otherwise stated on this website, RideZone does not endorse any specific product or service offered, advertised, or sold on or through this website, including, but not limited to, any product or service offered, advertised, or sold on or through any linked site. RideZone is not responsible for any product or service sold on or through this website, or for any claims about the quality or effectiveness made on or through this website, including those made on or through any linked site. Therefore, customers are warned that other websites on the internet, including, but not limited to, linked sites and sites that link to this one, may contain material or information that some people may find offensive or inappropriate; or that is inaccurate, false, misleading, or deceptive; or that is defamatory, libelous, infringes on the rights of others, or is otherwise illegal. RideZone expressly disclaims any responsibility for the content, legality, decency, or accuracy of the information, as well as for any product or service that appears on any linked site or site that links to this one.
SUGGESTIONS AND COMPLAINTS
Our customers' opinions are very important to us as they allow us to continuously improve our services. If, for any reason, a customer is not satisfied with our services or wishes to suggest improvements, we would appreciate it if they could take a few minutes to send us their feedback and send a message to our customer service.
We would like to inform our customers that if the complaint is related to a specific order, they have 14 days from the date they received the product to contact our customer service and notify us of the issue.
If the customer has received a defective, damaged, or incorrect item from what was requested in their order, they will be required to provide a video (or photos, depending on the specific case) that clearly demonstrates the issue that led to the complaint.
WARRANTY
One of the basic rights of consumers is access to services and goods that correspond to what was purchased and that they come with a warranty for proper functioning. Therefore, RIDEZONE guarantees the quality of its products for a period of 36 months from the date of purchase (except for perishable products and manufacturer policies), offering its customers, whenever legitimate, one of the following solutions:
- Repair of the damaged item, ensuring its proper functioning and/or final quality;
- Replacement with an identical product;
- Replacement with a product with similar characteristics and purpose with the customer's consent;
- Termination of the contract, which entails a refund if the previous options are not possible.
To exercise the warranty right, the customer will need to file a complaint about our services through the means established in the sales terms and conditions, and instructions will be provided to analyze and determine if the product meets the requirements to be processed as a warranty claim. Our customer service team will review the case with the manufacturer of the relevant item to verify the validity of the warranty for the item in question. Claims arising from situations such as the following will not be accepted:
- Misuse and intentional or unintentional damage by the customer;
- Normal wear and tear of the product, as long as it is within the acceptable levels declared by the manufacturer;
- Inability to confirm the malfunction or defect described by the customer;
- All situations identified as attempts at fraud.
After reviewing each case, the customer will be informed of the decision regarding their claim.
In cases where the warranty claim is applicable, RIDEZONE will promote the repair or replacement of the item or the refund of the payment within the shortest time possible, up to a maximum of 30 days from the day of written confirmation indicating that the customer has the right to exercise the warranty.
The refund of any amount will be made through the original payment method, unless a different agreement is reached with the customer.
These provisions do not affect the customer’s legal rights.
