SHIPPING

RIDEZONE will proceed with the customer’s order shipment on the same day it is placed, provided it is made on a business day before 1:30 PM and the customer uses an instant payment method that does not require any processing. In case of payment by bank transfer, the order will be processed once the payment is received in our account.

If the customer chooses to pay for the order via bank transfer or through an ATM*, we will only be able to ship the order once we have received payment confirmation from our bank, which may take up to 7 business days, depending on the country from which the transaction was issued.

* The above-mentioned payment methods are not available in all countries. To find out which payment methods are available in your country, please refer to the information provided previously in the "Payment Methods" section.

If any doubt arises regarding the order (confirmation of the delivery address, payment verification, out-of-stock products, etc.), we will contact the customer via email. We will await a response from the customer for three business days. The order will not be shipped until we receive a response to our message. If no response is received within the indicated period, the order will be canceled, and the payment will be refunded to the customer.

DELIVERY

Once the order is shipped, the customer will receive a confirmation email with the corresponding invoice, a tracking number, and a link that allows tracking the order on the shipping company's website.

The customer can also access this tracking link through their RideZone account by clicking on the "My Orders" tab shown on the login page. By clicking on an order from the "Order History" column, the customer will have all the information about the order in the right column "Order Data," including the link mentioned above.

It is possible that when the customer receives the shipping confirmation with the corresponding tracking number, no results are obtained when trying to track the order online. Updated tracking information on the shipping company's website may take up to 24 hours to be available after receiving the shipping confirmation email.

Orders are delivered from Monday to Friday, except on national or local holidays, to the delivery address provided by the customer when placing the order.

The customer can receive the order at any address they choose (except for PO boxes). To do this, they simply need to provide the address where they will be present between 10:00 AM and 6:30 PM. The chosen shipping company will try to deliver the order to the address indicated by the customer.

WARNING: The customer cannot choose a specific delivery time, as deliveries are subject to the routes defined by the shipping company on the corresponding delivery date.

Providing an incorrect or incomplete address may result in the package being returned to RIDEZONE, incurring additional costs that will be borne by the customer. Therefore, we recommend that the customer always ensures that the delivery address they provide when placing the order is complete and accurate. Once the order is processed, it is no longer possible to modify either the delivery address or the billing information.

DELIVERY TIMES

Once the shipment is dispatched, the delivery time will vary depending on the service contracted, the destination, and the availability of the purchased items. If the delivery address corresponds to a remote location, the delivery time may be longer. Orders will be shipped from Monday to Friday, with delivery only on these days as a general rule. If you need a Saturday delivery exclusively for mainland Spain, contact us, and we will provide you with information on how to do it and its cost.

Mainland Spain and Balearic Islands

Once the shipment is dispatched, the delivery time will be according to the contracted service, between 1 and 3 business days, except if the delivery address corresponds to a remote location. In that case, the delivery time may be longer.

Canary Islands

The transit time for shipments to the Canary Islands is 1 to 7 business days. All products shipped to the Canary Islands are subject to a customs inspection and may be held in customs for as long as local authorities deem necessary before being released. This means that RIDEZONE cannot guarantee a delivery time. The processing of the customs clearance related to the customer's order may require the submission of additional documentation and/or the payment of additional customs fees. RIDEZONE is not responsible in any of these situations.

WARNING: Delivery times are indicative and therefore will only be considered valid when there are no physical or structural impediments to delivery (e.g., incorrect delivery addresses or force majeure events beyond our control such as strikes, lost connections, or adverse weather conditions, among others).

European Union Countries

Once the shipment is dispatched, the delivery time will be according to the contracted service, between 7 and 10 business days, except if the delivery address corresponds to a remote location. In that case, the delivery time may be longer.

Rest of Europe and America (Canada, United States, and South America)

We ship to the entire American continent. To provide a quote for both items and transit time, shipping costs, and customs, please contact our Customer Service here

SHIPPING COSTS

Shipping costs are automatically calculated by our system and can be seen below:

Shipping Costs

Mainland Spain

Insular Spain and Autonomous Cities

Portugal 2-7 days

Europe 5-10 Days

*In some destinations, additional shipping costs may apply if certain order weight thresholds are exceeded.
** Delivery times are estimated and may be affected by weather conditions and/or external factors. Depending on the contracted service, the company may not be responsible for possible delivery delays. Some products are shipped directly from our suppliers and may have a longer delivery time.